Bots, Messenger and the future of customer service

The future of customer service is making it easy for consumers to go through the medium they want (likely not the phone), have an experience that respects their time and have issues resolved quickly, ideally without involving a human at all (via intelligent software).

In the future, “customer service” won’t be something consumers dread having to call, it will be something that builds powerful relationships with consumers. The best marketing is great customer service, and chatbots are a great step forward.

Read Bots, Messenger and the future of customer service